1. What Information I Collect

When you engage in counselling services with me, I may collect:

• Your name, contact details, and emergency contact information

• Relevant personal or health-related information you share during sessions

• Notes and records made during or after our sessions

• Payment and appointment information

2. How Your Information is Collected

Information is collected through:

• Online booking or intake forms

• Emails or phone contact

• Conversations during sessions

• Payment processing systems

3. Why I Collect Your Information

Your information is used to:

• Provide you with safe, personalised counselling services

• Understand your needs and support your well-being

• Maintain professional records

• Communicate with you about appointments or updates

• Comply with legal and ethical obligations

4. How Your Information is Stored and Protected

Your personal information is stored securely — either digitally with password protection or in locked files. I take reasonable steps to ensure your data is protected from unauthorised access, loss, or misuse.

5. Confidentiality and When Information May Be Shared

All client information is kept confidential, except in the following situations:

• If you give written consent for it to be shared

• If required by law (e.g. court order or legal investigation)

• If there is a serious risk of harm to you or someone else

In any of these cases, I will always try to discuss it with you first, where possible.

6. Accessing or Updating Your Information

You have the right to:

• Access the personal information I hold about you

• Request corrections if you believe any information is inaccurate

To do this, simply contact me and I will respond within a reasonable timeframe.

7. Third-Party Services

If I use trusted third-party services (e.g. for online bookings or payment processing), they are expected to comply with relevant privacy standards. I do not sell or share your information for marketing purposes.

8. Questions or Concerns

If you have any questions or concerns about your privacy or how your information is handled, please contact me. I will do my best to resolve any issues respectfully and promptly.